ServiceNow is strategically rebranding its core product as the ServiceNow AI Platform, making artificial intelligence the central engine for enterprise digital transformation. This foundational shift positions AI not just as a feature but as the core of a comprehensive ecosystem designed to manage all enterprise AI activities. The company aims…
The Strategic Imperative: AI as the Core of the Now Platform Introduction: Beyond a Feature, A Foundational Shift ServiceNow’s integration of artificial intelligence into its development tools represents more than the addition of a new feature; it signifies a fundamental strategic pivot. The company is re-architecting and rebranding its core…
A Comprehensive Guide to Governance and Best Practices Part 1: The Anatomy of a ServiceNow Update Set To master the use of ServiceNow Update Sets, one must first understand their fundamental nature. They are not merely a convenience but a core mechanism of the platform’s change management capabilities, with specific…
Since its launch in early 2024, the ServiceNow Zurich release has fundamentally shifted the landscape of digital workflows by embedding Generative AI deep into the core of the Now Platform. This release moved beyond incremental updates, marking a pivotal moment where AI transitioned from a concept to a practical, everyday…